Refund policy

🔄 Returns & Refunds Policy – Get Pet Gadgets

At Get Pet Gadgets, we want you and your pets to love your purchase. If something isn’t right, here’s how returns and refunds work.

1. Return Window

  • You have 30 days from the delivery date to request a return.

  • EU customers: under the 30-day cooling-off period, you may return or cancel your order within 30 days for any reason, provided items meet return conditions.

2. Return Eligibility

Items must be:

  • Unused and in the same condition received.

  • In original packaging with tags.

  • Accompanied by a receipt or proof of purchase.

🚫 Non-returnable items include:

  • Perishable goods (e.g., food, plants, flowers).

  • Personalized or custom items.

  • Personal care/grooming products.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

3. How to Start a Return

  1. Email us at Info@getpetgadgets.com.

  2. If approved, we’ll send you a return shipping label and instructions.

  3. Ship your return to:
    [INSERT RETURN ADDRESS]

⚠️ Items sent without prior approval will not be accepted.

4. Damaged or Incorrect Items

  • If your order is defective, damaged, or incorrect, contact us immediately.

  • We’ll cover return shipping and send a replacement or refund.

5. Exchanges

  • For a different size, color, or product, return the original item and place a new order once the return is accepted.

6. Refunds

  • Once your return is received and inspected, we’ll confirm approval.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Allow extra time for your bank or card issuer to post the refund.

  • If more than 15 business days have passed since approval, contact us at Info@getpetgadgets.com.

🐾 Quick Customer-Friendly Summary (for FAQs/Product Pages)

✅ 30-Day Return Window – Unused items in original packaging.
✅ Refunds – Processed within 10 business days after approval.
✅ Damaged/Wrong Item – We cover return shipping & send replacement/refund.
✅ Exchanges – Return item and reorder.
❌ Non-Returnable – Sale items, gift cards, perishable/personalized goods.
🌍 International Customers – Customs fees/taxes may apply; customers are responsible.